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Quality Ironmongery Fittings for Buildings of Distinction
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Can I add to or amend my order once placed?

If you have placed an order and would like to add to it or amend it in any way please call us on 01424 777873 or email us. If your original order has not already been despatched we will make the neccessary amendment and charge/refund you accordingly. Unfortunately, if your original order has been despatched we may need to charge you additional carriage.

Can I return my order?

For all standard stock products the simple answer is "Yes". If you decide, for whatever reason, that you no longer require the goods, you can return either part or all of your order. Please refer to our Terms & Conditions for further details.

Whilst it is not our normal policy to accept returns for non stock and special order items we do try to accomodate our customers wherever possible. This is on a strictly product by product basis and customers will be liable for any re-stocking charge imposed by the manufacturer plus our carriage costs in returning the items to the manufacturer.

Do I have to order online?

No, you do not have to order on line. Please call us on 01424 777873 if you would like to place your order by telephone.

Alternatively, you can visit our bricks and mortar shop and purchase your items in person.

Do you deliver overseas?

We welcome orders and enquiries from international customers and are able to deliver anywhere in the world.

Our international shipping charges are calculated on size, weight and the number of packages on an order by order basis. We will work out the most appropriate method of shipping your order and will advise the cost accordingly. We will not despatch goods or take payment until we have received confirmation that the shipping charges are acceptable.

Do you supply samples?

We are more than happy to provide samples of our standard stock products. These will be issued at the full sales price plus the relevant shipping charge. A full refund will be issued on the return of the sample subject to the conditions set out in our returns policy.

If you would like a sample of any product detailed as a special order item please call us on 01424 777873 to discuss.

How can I get a quotation?

You can get a total price without completing the ordering process. Simply add the items you are interested in and then click the Shopping Cart icon. This will display the total cost including any discounts and VAT that may be applicable. Note that the price shown will be correct at the time of your enquiry only and may change if an order is placed at a later date.

If you would like a more formal quotation then please call us on 01424 777873 or send your enquiry by email.